Cancellation and Returns Policy

1. If you wish to cancel your order you must notify us by email to info@quorncountrycrafts.co.uk before we have dispatched the goods to you.

1.2 Where goods have already been dispatched to you, they must be returned to us in accordance with:

1.2.1 That the relevant goods are non-faulty;

1.2.2 that you notify Quorn Country Crafts within 10 days of delivery of its intention to return the goods;

1.2.3 that the goods are returned to Quorn Country Crafts within 15 days of delivery;

1.2.4 We will agree with you whether the goods shall be returned by you to Quorn Country Crafts or collected by Quorn Country Crafts from you;

1.2.5 that the goods are undamaged, in the original packaging, with all trademarks or other labelling intact and fully suitable for re-sale.

1.3 Where the order consists of multiple products which are being delivered to the you on different days then the right to cancel the order expires 10 days from the date on which you received the last of the products ordered. After this period your right to cancel expires.

1.5 Please note we do not offer any refunds in respect of:

1.5.1 Made-to-measure or custom-made products including personalised and embroidered clothing or products made to your specification;

1.5.2 Products that have been mixed inseparably with other items by you after delivery.

1.6 To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period stated above by any of the following methods:

1.6.1 by sending an e-mail to info@quorncountrycrafts.co.uk

1.6.2 in writing to Quorn Country Crafts Parkside Works, East Leake, Leicestershire, LE12 6JG

1.7 Your cancellation is effective from the date you sent us the e-mail or posted the letter to us.

1.8 If you cancel a contract where products have been delivered, you must return the items to us. Send the products to the following address within 10 days of the date that you received the products or contact us on 01509 211604

2. Refunds

2.2 To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period stated above.

2.3 If you cancel your order in accordance with clause 1.2 of these terms and conditions, you will receive a full refund of the price you paid for the products excluding any handling charges you paid.

2.4 Please note that we are not obliged to refund any supplementary costs paid by you if you chose a type of delivery other than the least expensive type of standard delivery offered by us.